Shipping policy

SHIPPING & RETURNS

We are here to ensure you get the best quality products and customer service, we love to help you with any queries or concerns you may have.
Should you have any concerns about your order, please email hello@peachy-lipco.com

SHIPPING

We currently ship to New Zealand and Australia.
All New Zealand orders will have a standard flat rate shipping charge of $7. All Australian orders will be calculated at checkout.
Where available, non-rural orders are sent via an overnight service. Please allow extra time for rural deliveries and other circumstances where delivery may be delayed, particularly due to COVID-19.
All orders are processed and dispatched within two business days. Delivery time will vary depending on the destination. Please allow between 3 - 10 working days.
If a mistake has been made in the delivery of your order, please contact hello@peachy-lipco.com

EXCHANGES & REFUNDS

Unfortunately, due to hygiene and safety reasons, we are unable to offer exchanges or returns, unless a product is faulty or incorrectly received. Please choose your products carefully when ordering.
Colour & shade disclaimer: Photographs are shown for indication purposes only and can appear different on different skin tones and between different computer screens and phones.

FAULTY/DAMAGED PRODUCT

If you believe you have received a faulty product, we are happy to sort this out for you. Please email us via hello@peachy-lipco.com with a photo of the damage/faulty product and your order number within 7 days of receiving your product/s.

RECEIVED INCORRECT PRODUCT

If you have received the incorrect product, sorry – we made a mistake! Please email us with a photo of the incorrect product and your order number within 7 days of receiving your product.
Products returned without approval from our customer care team may be refused, please ensure your contact us first.

ADDRESS DETAILS & INFORMATION DISCLAIMER

You agree that Peachy Lip Co. Ltd (Peachy Lip Co.) is not responsible for products sent to an incorrectly supplied address. Please make sure you enter your FULL address details and double check that all details are correct before you submit your order. Risk in the product of an online purchase passes to you upon delivery of the products to the address you specified in the order.